New: AI Chatbot system with embeddable visitor widget
New: RAG Training — train AI with URLs, Q&A pairs, text content, and file uploads
New: Smart escalation from AI to live agents with lead capture
New: Voice and video calls (WebRTC) for staff and clients
New: Picture-in-picture video and floating voice bar
New: Message reactions (8 quick emoji reactions on any message)
New: Paste images from clipboard into conversations
New: CSAT rating system (1-5 stars with comments)
New: Analytics...