* Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
* Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
* Added: FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
* Added: Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
* Added: Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
* Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
* Added: Load-more pagination for Previous Conversations sidebar widget
* Added: Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
* Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
* Improved: Workflow trigger fires an internal notification to assigned agents when an automation runs
* Improved: Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
* Improved: Redesign ticket watchers widget with collapsible toggle
* Improved: Redesign customer/agent ticket list thread, label with role icon badge
* Fixed: Agent @mention search failing with large agent lists — search is now server-side
* Fixed: Inline pasted images not appearing correctly in sent email notifications
* Fixed: Email addresses in internal notes being auto-converted to clickable hyperlinks
* Fixed: Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
* Fixed: Attachment limit error message now shows the configured maximum instead of a generic message
* Fixed: Agent signature and shortcode not applied in agent-initiated ticket notification emails
* Fixed: Mailbox Settings error notification not displaying (wrong $notify call signature)
* Fixed: Active navigation link using incorrect background color design token
* Security: Restricted saved reply access and sanitized agent AI guidelines input
* Added: Grid view layout for the ticket list
* Fixed issue with time tracking where working minutes were showing as null
* Unified and improved dynamic support menu UI structure
* Security: Hardened ticket ID resolution in Customer Portal policy
* Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
* Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
* Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
* Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
* Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
* Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
* Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
* Improved: attachment handling for agent-created ticket emails and pasted inline images
* Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
* Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
* Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
* Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
* Fixed: Dark mode toggle switch colors in Global Settings
* Fixed: Global Settings page design inconsistencies
* Fixed: Shortcode attribute not normalizing to lowercase
* Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
* Fixed Slack notification sending issue (Pro)
* Fixed activity log staff filter dropdown collapsing issue
* Added Agent Groups to organize support teams and enable smart ticket distribution
* Added Agent Signature option for support agents
* Added Agent-Initiated Tickets (agents can create tickets on behalf of customers)
* Added new email template for Agent-Initiated Tickets
* Added file upload integration with Cloudflare R2 and Amazon S3 (Pro)
* Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
* Added fluent_support/should_send_notification filter to control notification delivery across channels
* Improved overall security
* Optimized database queries for better performance
* Fixed Fluent Boards integration action availability in free version when plugin is active
* Fixed portal signup visibility issue when using shortcode attribute
* Fixed “Close Ticket Silently” not suppressing email notifications
* Fixed incorrect syncing of customer status with FluentCRM
* Fixed advanced filter deletion issue in tickets list
* Fixed theme mode toggle visibility issue
* Fixed untranslated strings in advanced filter options
* Updated: Core PHP framework
* Added: Zendesk migration improvement to collect archived tickets and resume previous migrations
* Fixed: Onboarding dark mode design issue
* Fixed: Bulk option checkbox now visible by default
* Fixed: Ticket list not updating after bulk actions
* Fixed: File upload limit validation issue after deleting previously uploaded files
* Fixed: WordPress admin bar overlapping Fluent Support menu
* Fixed: Agent reply count in reports incorrectly including internal notes
* Fixed: Error when navigating directly to a ticket URL due to window.history.state being null
* Added: Admin Dashboard Dark Mode
* Added: Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
* Added: View Tickets (Read Only) permission
* Improved: Faster ticket list loading
* Improved: Optimized large-scale Zendesk migration
* Fixed: Draft Reply permission issue
* Fixed: Attachment links during ticket merge
* Fixed: Ticket content unordered list formatting
* Fixed: Integration settings save button visibility
* Fixed: “Waiting Since” tooltip date display
* Fixed: Saved Replies left menu link
* Fixed: Login page styling issue
* Fixed: Date range picker responsive layout
* Fixed an issue where current ticket watchers were not displaying in the ticket list.
* Fixed an issue where ticket merging could fail from the ticket view page.
* Fixed an issue where reCAPTCHA settings were not saving properly.
* Fixed a responsiveness issue with the bulk actions bar in the ticket list.
* Fixed issues related to ticket migration.
* Fixed a customer profile update issue by treating customer IP fields as strings.
* Fixed a styling issue with the Ticket Merge dialog buttons.
* Improved onboarding completion UI and post-onboarding navigation
* Improved sanitization and validation handling
* Fixed Saved Replies modal showing stale content when editing