Quality feedback on bot replies: members can now thumbs-up or thumbs-down each bot response in the chat panel. Ratings show up as a column in the AdminCP chat log viewer, making it easy to spot which kinds of questions the agent is nailing and which need tuning on the prompt side. Screenshots added to the Overview page. Screenshots added to overview.
Hardened input handling: the chat history payload now has a size cap matching the existing user-message cap, preventing oversized requests from being forwarded upstream.
Service-side improvements:
Smarter knowledge base citations: the agent now walks articles, then forums, then community CTAs in a deliberate order, combining citations rather than stopping at the first hit. Richer, more useful responses on forums that have both an article library and discussion threads in the KB.
Cleaner forum routing: the agent now sees the full forum directory (useful for scenarios where forum-level links are warranted in the response).
Markdown anchor escaping: special characters in thread titles no longer break the renderer when the agent links to them.
Standardized KB filenames and associated templates: three optional knowledge-base files a customer can submit, each with a clear naming convention.
{site}-articles-kb.csv for published articles, blog posts, KB entries, documentation, or any non-forum content the agent should be able to cite.
{site}-forums-kb.csv for forum thread titles and post content, so the agent can draw on community discussion.
{site}-nav-kb.csv for the list of forum sections, so the agent can route users to the right place when warranted.
