Unable to download the paid resource

[hitesh_ind]

hitesh_ind submitted a new ticket:

Unable to download the paid resource

Content:

Hello,
I have paid for the below resource and download button is visible but unable to download the resource
https://www.nullpro.net/resources/mageworx-seo-suite-ultimate-extension-for-magento-2.4209/
Getting credit is low error, although it is paid resource and shall not require credits to download still I have bought 10 credit to download it.

Please resolve
Thanks
hitesh