- Whmcs 兼容性
- 8.x
- 摘要
- Collect and protect sensitive customer info with WHMCS Support Module Pro. Securely share service passwords or details via encrypted forms, automatically decrypted for support teams. Supports multiple languages, automatically collects credentials, reminds customers to provide info, escalates urgent tickets, and updates tickets based on department and status. Customize the form and receive notifications when completed.
Collect & Protect customer information with the WHMCS Support Module. The WHMCS Support Module is an add-on module that will provide a secure area for your customers to share sensitive information like service passwords or application details with your support team. Most WHMCS users use no encryption or a simple text box for users to enter details about their services, this is insecure and looks unprofessional. It does not promote your business as caring about your customer's data. With WHMCS Support Module Pro, users can share any information in a secure form, the information is then encrypted using a unique encryption key chosen by you. Information left by customers is then automatically decrypted and displayed directly on the WHMCS ticket using the unique "Credentials" tab. The end-user can choose to remove the details or, once the ticket has been marked as completed and closed the WHMCS Support Module will remove the details from your database automatically.
Multiple Language Support
The WHMCS Support Module can be used in any language by editing the included lang file. Change the text seen frontend to your local language or update the text displayed on a button.
Automatically Collect Credentials
Pro installs can help ensure that your support team has all the correct information to deal with your customer's support issue right out of the gate. By enabling the automatically collect credentials option after ticket submission your customer is taken directly to the credentials form. You can restrict who sees the credentials form by department. If you have a sales department you can exclude tickets submitted to this department from being taken to the credentials form.
Supply Credentials Reminder
Should your customer not complete the credentials form after ticket submission, Pro can post an update to the WHMCS ticket with a custom message reminding your customer to leave credentials for your support team. This reminder can be based on the department the ticket was posted to, the ticket status, and you can even choose what WHMCS administrator is used to post the message.
Unique Credentials Tab
The WHMCS Support Module decrypts any information left by your customer when one of your support team members click the unique "Credentials" tab which is installed on the WHMCS ticket. This allows you to switch between the "Add Reply" and "Credentials" tabs with ease.
Urgent Ticket
If enabled in the Pro configuration, the module deploys an "Urgent" button to the support ticket sidebar. Should your customer need immediate or emergency assistance they can flag the WHMCS ticket as urgent which notifies all WHMCS administrators your customer needs assistance.
Escalate Ticket
If your customer is unhappy with the service they have received usually they will cancel. the module can help to prevent this by deploying an "Escalate" button to the WHMCS support sidebar so your customer can choose to escalate their ticket to a manager allowing you to resolve problems before the customer cancels their service.
Ticket Updaters
With the ticket updater feature, the WHMCS Support Module can automatically update tickets with a custom message based on department and ticket status. Some of the uses of this feature could be;
After 12 hours post an update to the ticket and then close it.
1 hour after a customer submits credentials post an update to the ticket then set the ticket status to In Progress.
Remind the customer you're awaiting their response 8 hours after the support team last responded.
Post an update to tickets submitted to the "Support Department" saying that there is a large volume of requests being received and a delay might be seen in the team responding.
You can now use up to 4 Ticket Updaters at the same time
Custom Credentials Form
You can choose what information you collect from your customers by editing the credentials form. The credentials form allows for text boxes, text areas, and password field types. You can hide unused sections and update the name of the fields to anything required.
Administrator Notifications
The module will email WHMCS administrators when certain events happen. When your customer completes the credentials form the module can set that ticket status to a custom value and will also email all administrators notifying your support team information has been attached to that ticket.
more information :
https://whmcssupportmodule.com
